Waxwing Cleaning Services Inc. Terms and Conditions

WAXWING CLEANING SERVICES INC.a company with a registered address at 28-6871 Francis Rd., Richmond, B.C. V7C 4S9 (the “Company”)

BACKGROUND 

• The Company is in the business of providing residential and cleaning services and has the necessary qualifications, experience, and abilities to provide cleaning services to the Client.

• The Client has requested, and the Company is agreeable to provide, such cleaning services upon the terms and conditions set out in this Agreement.

IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the Client and the Company (individually a “Party” and collectively the “Parties” to this Agreement) agree as follows:

SERVICES PROVIDED 

1. The Client hereby agrees to engage the Company to provide the Client with the following cleaning services (the “Services”): 

• Perform a complete clean, including sanitizing, of the rooms specified by the Client

1. During the booking process, the Client will choose a 90-minute booking window for the arrival of Company staff (“Cleaners”). The Cleaners will arrive within this 90-minute window. If for any reason Cleaners cannot arrive within the given time frame, the Company will notify the Client via phone call, text messaging or email. 
2. The Services will also include any other cleaning tasks that the Parties may agree on. Such additional cleaning tasks may incur additional fees. If the Client has any specific requests for the Company, such requests must be stated during the booking process, in the additional information section. The Company reserves the right to refuse additional tasks or requests added after booking.
3. The time required to provide the Services may vary from any time estimates provided by the Company on its website or by email or phone, depending on the size and level of dirtiness of each designated room. The Company has the right to amend a time estimate or a quote provided initially if, on arrival at the Job Site, conditions and circumstances differ from the information provided by the Client. The Company will not be responsible if the Services cannot be completed in the time allotted due to excess size or dirtiness of rooms.
4. During provision of the Services, items within the Job Site, or the rooms designated for cleaning therein, may be touched and/or moved for cleaning and may be placed in a different position after the Service is complete. The Client is responsible for removing items from the designated rooms that they do not want touched or moved prior to the provision of the Services.
5. Cleaners will not move any object over 40 lbs (18.15 kg). If the Client requires such heavy furniture or objects to be moved to clean behind or around, the Client is responsible to move them prior to the provision of the Services.

FEES AND PAYMENT

1. The Company will charge the Client for the Services at the flat rate mutually agreed between the Parties at the time of booking. 
2. Credit card information of the Client is required to complete a booking. The card will be used to hold the booking and will not be charged until after completion of the scheduled Services. The card will also be used to charge any applicable cancelation fees, as set out in this Agreement.
3. The Company will not be reimbursed for any expenses incurred in connection with providing the Services of this Agreement.
4. For recurring Services, if amounts due to the Company are not paid in full before the next scheduled appointment, no further Services shall be provided until the outstanding balance has been paid in full.
5. Except as otherwise specifically provided, all monetary amounts referred to in this Agreement or agreed to between the Parties are in Canadian Dollars.

PREPARATION FOR SERVICES

1. Prior to provision of the Services, the Client is responsible for:
   1. removing unnecessary clutter from designated rooms prior to provision of the Services. If designated rooms are overly cluttered, it may affect the overall level of Services provided;
   2. removing any fragile objects (which are not to be cleaned) from the designated rooms. Cleaners will not move objects such as cash, jewelry, artwork, electronics; if these are present in a designated room, Cleaners will clean around the objects which may affect the overall level of Services provided; and
   3. indicating fragile parts of the designated rooms that may be compromised during the Services, so that the Cleaner carefully cleans. Risk of damage to such unremoved or unprotected fragile parts is at the sole risk of the Client. 
2. The Client shall deactivate any security system that may be triggered during provision of the Services. The Company shall not be responsible for any activation of a security system.
3. Arrangements for key drop off and pick up must be made during the booking process.

REFUSAL OF SERVICE

1. The Client must provide a safe environment for the Cleaners to perform the Services. The Company reserves the right to refuse service if it deems the Job Site unsafe. This includes Job Sites which are still under construction, have other contractors working there during the time of the Services, or do not follow local health guidelines.

CANCELLATION POLICY 

1. To cancel an appointment, the Client must provide a minimum of two business days’ notice prior to the scheduled appointment. If The Client fails to meet this requirement, a cancellation fee will apply as follows:
   1. If less than two business days but more than 24 hours’ notice is provided, the Client will be charged a cancellation fee equal to 50% of the quoted fee for the scheduled Services; or
   2. If 24 hours or less notice is provided, the Client will be charged a cancellation fee equal to 75% of the quoted fee for the scheduled Services.
2. To cancel and reschedule a recurring appointment, the Client must provide a minimum of two business days’ notice prior to the scheduled appointment. The following recurring appointments shall not be changed unless specifically requested by the Client and agreed to by the Company.
3. If for any reason Cleaners are unable to enter the Job Site upon arrival for provision of the Services, including if the Company is not provided with adequate instructions on how to enter the Job Site after attempting to contact the Client, the Client will be charged for 100% of the fee for the scheduled Services. Cleaners will wait only 15 minutes in order to enter the Job Site before proceeding to the next client.

TERM OF AGREEMENT

1. The term of this Agreement (the “Term”) will begin on the Effective Date and will remain in full force and effect for a period of one year from the Effective Date, or until earlier terminated as provided in this Agreement.
2. In the event that either Party wishes to terminate this Agreement, that Party shall provide twenty-four hours’ notice to the other Party via email, phone, or SMS. 
3. In the event that either Party breaches a material provision under this Agreement, the non-breaching Party may terminate this Agreement immediately and require the defaulting Party to indemnify the non-defaulting Party against all reasonable damages. 
4. This Agreement may be terminated at any time by mutual agreement of the Parties. 
5. Except as otherwise provided in this Agreement, upon termination:
   1. the obligations of the Company herein will end; and
   2. any outstanding amounts due by the Client to the Company shall become immediately due.

PERFORMANCE

1. 1. No Party will be liable in damages or have the right to terminate this Agreement for any delay or default in performance if such delay or default is caused by conditions beyond that Party’s control including, but not limited to acts of God or government restrictions, wars, insurrections, natural disasters, such as earthquakes, hurricanes, or floods, epidemics, pandemics, and/or any other cause beyond the reasonable control of the Party whose performance is affected.

• Unless previously agreed to by the Company, the Client, or a representative of the Client, must be present at the start and end of each provision of Services and to inspect any cleaning performed prior to Cleaners leaving the premises. This will enable the Company to rectify any problems with the Services while still on the premises. Clients who are not present or do not have a representative present during the Services, and who wish to make a complaint regarding the level of service, are required to make such complaint within 12 hours of completion of the Services in question. Complaints made after this time will not be entertained.

1. Refunds or re-performance of the Services in the event of a complaint are at the sole discretion of the Company. 

DAMAGES AND LIABILITY

1. Any claim by the Client for damages done to the Client’s property by the Company during the Services must be made within 24 hours of completion of the Services in question. The Client agrees to provide the Company access to the Job Site to inspect any claim of damage.
2. In any event, the Company shall not be liable for:
   1. damages to items that have not been installed correctly or are not properly secured (such as items hanging on the wall);
   2. pre-existing damage to property;
   3. damages occurring in areas of the Job Site that have not been designated for performance of the Services by the Client; or
   4. loss of keys provided by the Client.
3. The Company has a zero-tolerance policy for theft from clients by Cleaners. However, the Client shall ensure that items of value are securely stored during provision of the Services. If the Client suspects or has evidence that a theft has occurred, the Client must make a report to the Company within 72 hours of completion of the Services in question. The Company will undergo an investigation into the claim.
4. Personal bags (backpacks, purses, etc.) belonging to Cleaners shall remain in their vehicles or be left in the Job Site in a space approved by the Client. At no time shall Cleaners have a personal bag within the designated rooms of the Job Site. The Client does not have the right to perform a search of the Cleaners’ bags. If theft is suspected, the Client must contact Company management.

CAPACITY/SERVICE PROVIDER

1. In providing the Services under this Agreement it is expressly agreed that the Company is acting as an independent contractor and not as an employee. The Company and the Client acknowledge that this Agreement does not create a partnership or joint venture between them, and is exclusively a contract for service.

AUTONOMY

1. Except as otherwise provided in this Agreement, the Company will have full control over working time, methods, and decision making in relation to provision of the Services in accordance with the Agreement. The Company will work autonomously and not at the direction of the Client. However, the Company will be responsive to the reasonable needs and concerns of the Client.

EQUIPMENT

1. Except as otherwise provided in this Agreement, the Company will provide at the Company’s own expense, any and all equipment, accessories, chemicals, solvents, cleaning fluids, workwear and any other supplies necessary to deliver the Services in accordance with the Agreement.
2. Cleaners will have their own equipment and products which they are trained to use. Cleaners have the right to refuse the use of equipment and/or products the Client may provide. Damages caused from use of the equipment and/or products are not the responsibility of the Company.
3. The Client is in agreement to give access of their water and electricity to the Company for reasonable use to perform the service. If the Client does not have access to water or electricity, it may affect the Company from completing the service to it’s fullest extent.

NOTICE

1. All notices, requests, demands or other communications required or permitted by the terms of this Agreement will be given in writing and delivered to the Parties at the addresses listed for each Party on the first page of this Agreement, or to such other address as either Party may from time to time notify the other.

INDEMNIFICATION

1. Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement. This indemnification will survive the termination of this Agreement.

GENERAL

1. Any amendment or modification of this Agreement will only be binding if evidenced in writing signed by each Party.
2. The Company will not voluntarily, or by operation of law, assign or otherwise transfer its obligations under this Agreement without the prior written consent of the Client. The Company may subcontract its obligations hereunder without further consent of the Client.
3. It is agreed that there is no representation, warranty, collateral agreement or condition affecting this Agreement except as expressly provided in this Agreement.
4. This Agreement will ensure to the benefit of and be binding on the Parties and their respective heirs, executors, administrators and permitted successors and assigns.
5. This Agreement will be governed by and construed in accordance with the laws of the Province of British Columbia.
6. In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.
7. The waiver by either Party of a breach, default, delay or omission of any of the provisions of this Agreement by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions.

Privacy Policy (Last edited July 15, 2021)

Waxwing Cleaning Services Privacy Policy (“Policy”) is created to inform Clients (“you”) about the information collected by Waxwing Cleaning Services and to give insight on how we collect, use and disclose this information. We understand the information provided by customers is Personal Information and we treat it as such and take the proper steps to protect this information.

By using the Waxwing Services website, you are agreeing to Waxwing Services’ (“We” or “Us”)  Privacy Policy (stated below). Note that we reserve the right to make changes to the Privacy Policy at any time; the date listed above indicates the last time the Policy has been edited. By using our site after the Policy has been edited will mean you have accepted any and all changes that have been made.

Information We Collect

We collect personal information you voluntarily give while using our site (waxwingservices.com) or through contacting us via phone or email.

1. Personal information collected includes 

1. Name 
2. Email address 
3. Phone number 
4. Mailing address
5. Information about the property being cleaned

1. This information is only collected from individuals who fill out the booking details or from
   individuals who contact us directly or through our contact page.

1. We require payment information from clients looking to complete a booking. Information can include
   1. Credit card or Visa debit card number
   2. CVV and expiration date of card
   3. Billing Address 

How we use Information  

Personal Information

The voluntary information provided through the Site is used to complete your booking in order to provide you with our services. The contact information provided allows us to contact you to answer any questions you have and/or to contact you for reasons pertaining to your booking (additional information required, appointment reminders and for cleaners to contact you when they have arrived at the service location). We take the proper measurements in order to ensure your privacy is protected and secured and so, we do not share, sell or otherwise give out your personal information to third parties. Personal information is used only by Waxwing Services. Personal Information provided, is used and given to different members within Waxwing Services; the cleaning team, customer service and Waxwing management may all use the information in order to provide better service to the customer. 

Credit card/payment information 

Credit Card or other payment information may be required in order to complete your booking. The information provided here is used to charge for the cleaning services the customer is requesting. The payment information is processed by a third party. The payment information provided is secured by the third party and by Waxwing Services.

Filming and Photography

Waxwing Services may take photos or videos of the site during the service. These photos may be used on the Waxwing Services Site to showcase our work. Pictures and Videos will only highlight the cleaning and will exclude any personal or private information (Family photos, sensitive material etc). No personal information will be tied to the media or posted on the site.

Cleaning Outline

Below is an outline of what you can expect to be cleaned based on the rooms  and package you select. If you have any questions or concerns regarding this outline, please contact us. 

Note: If an object is in another room (e.g mirrors in a bedroom), they too will be cleaned in the same manor as described in the other room.

Bathroom – Regular Clean

Bathtubs and Showers	Tiled walls, glass doors and door handles Items hanging in shower/bath will not be removed; clean conducted around the items Tub and shower floor is scrubbed, cleaned and washed. Faucets and shower heads are cleaned
Toilets	Exterior of the toilet (excluding unreachable sections against the wall) Includes underside of the seat and seat cover Toilet bowl cleaned Toilet flush
Mirrors	Sprayed and cleaned with glass cleaner Mirror frame
Counters	All items are move in order to clean the entire top surface of counter
Sinks	Faucets cleaned Sink itself and the drain  Any other chrome that is part of the sink
Cabinets	Exterior of all cabinets cleaned and wiped  The handles cleaned
Baseboards	Cleaned and wiped down Does not include the entire wall
Floors	Floors are vacuumed, swept and mopped (in accordance with the floor type) Any area not immediately accessible to the cleaners is not cleaned

Bathroom – Deep Clean

Bathtubs and Showers	Removal of all items in bathtub/shower; clean of the entire surface
Toilets	Cleaning the inaccessible regions of the toilet Behind/against the wall Bottom region  Extra Toilet features
Mirrors	See Regular Clean
Counters	Cleaning underside of any counter Bathroom items are cleaned (soap holders/dispensers, toothbrush cups
Sinks	See Regular Clean
Cabinets	Clean of the inside doors and perimeter
Baseboards	See Regular Clean
Floors	Includes tough to reach places Hand cleaned in tight areas Mats and Rugs Vacuumed and dusted

Kitchen – Regular Clean

Cabinets and Cupboards	Exterior of all cabinets and cupboards are sprayed, wiped and cleaned Handles are included
Stove Top	Sprayed, Scrubbed and clean Nozzles and Dials
Sink	Faucets cleaned Sink itself and the drain  Any other chrome that is part of the sink
Tables and Countertops	Top and side surfaces sprayed and wiped down Chair seats and backings are sprayed and wiped clean
Baseboards	Baseboards sprayed and wiped down
Floors	Vacuumed, swept and mopped (in accordance with the floor type)

Kitchen – Deep Clean 

Cabinets and Cupboards	Inside of door and the perimeter  Underside of the cabinets/cupboards
Stove Top	See Regular Clean
Sink	Sink accessories (dish trays, sponge holders)
Tables and Countertops	Table legs cleaned Chairs (legs, seat, backing)
Baseboards	See Regular Clean
Floors	Mats dusted and vacuumed

Bedroom – Regular Clean 

Dressers and Tables	Top surface sprayed and cleaned Handles to drawers
Bed	Bed frame and headboards  Bed is folded
Chairs/Seating	Seating is cleaned according to the material
Curtains/Blinds	Curtains are delicately vacuumed Blinds dusted and wiped down
Entertainment/Media	TV and monitor screens are dusted
Doorway/Entrance	Doors cleaned (and doorknob)  Door frame sprayed and wiped  Closet doors
Floors	Vacuumed, swept and mopped (in accordance with the floor type) Inside of closets

Bedroom – Deep Clean 

Dressers and Tables	Bedroom Items on dressers, tables or other surfaces are cleaned Examples of “Bedroom Items”: Alarm clocks, lamps, organizers etc
Bed	Sheets are dusted out before bed is made
Chairs/Seating	See Regular Clean
Curtains/Blinds	See Regular Clean
Entertainment/Media	See Regular Clean
Doorway/Entrance	See Regular Clean
Floors	Stains in carpet are treated (does not guarantee stain removal)

Living Room – Regular Clean 

Seating	Seating areas are cleaned according to the material (couches, love seats, chairs etc)  Cushions and blankets are folded and organized
Tables	Table tops are sprayed and cleaned
Entertainment Stands	Exterior is sprayed and wiped
Fireplaces	Exterior cleaned
Floors	Vacuumed, swept and mopped (in accordance with the floor type) Mats and rugs dusted and vacuumed

Living Room – Deep Clean 

Seating	Entire seat cleaned (legs, backing etc)
Tables	Living room items wiped down Remotes, coasters, lamps/lighting etc
Entertainment Stands	TV and monitor screens are dusted
Fireplaces	Inside of fireplace door (not the full interior of the fireplace)
Floors	See Regular Clean

Appliances

Fridge	All items removed; draws and shelves  Sprayed and cleaned Interior of fridge is sprayed and cleaned  Exterior is sprayed and cleaned
Oven	Entire interior is cleaned (oven and oven door)  Trays are removed and cleaned Exterior of oven is cleaned (that which is immediately accessible)
Microwave	Interior and exterior are sprayed and cleaned Inside of door Lids/cover is removed and cleaned Handles and buttons

Add-Ons

Windows

Interior windows sprayed and cleaned